Over the month of April we traveled across Brighton & Hove getting young people involved in the design of Doc Ready. We ran workshops with the volunteers from Right Here Brighton, Allsorts Youth Project and Mind Me Up Group. The workshops saw young people come together with the designers of Doc Ready to co-design the product by exploring:
- What do our potential users really want?
- Is what we are building solving the problems of the potential users?
The workshops main goal was to build up a picture of potential uses and wants the young people had for Doc Ready. It aimed to challenge assumptions, existing services, mindsets and current solutions. We used a simple card activity to stimulate discussion and highlight areas of importance with the use of Doc Ready and the content it should contain. We asked groups to put themselves in the shoes of fictional users to allow conversations to be steered away from personal desires and allow groups to work towards the same goal.
As the activity progressed the cards built up a visual representation of potential uses of Doc Ready. The outcomes provided valuable insights into desired features and content to be developed. This has proved to us how valuable it is to design with people who represent potential users, while challenging any assumptions we had entering the project and helping to outline:
- How potential users envisage using Doc Ready and why?
- What content they want to access?
- How and what medium they envisage using it on?
- What information they would like to take in and away from a GP appointment?
The insights and ideas from these workshops informed the design of the prototypes used in the paper prototyping workshop we ran in April. (You can find out more about the process used on the day by reading our previous blog What is Paper Prototyping?). We gave the young people at the session free reign to adapt, add and delete features in the Doc Ready application to better meet the needs and wants of fictional potential users. We prompted them to consider:
- How would the user navigate the product?
- Which features will achieve their users’ goals best? What works well / what doesn’t?
- How often would each feature be used?
- How much time does it take to access each different feature?
- How would the user prioritise the features on the paper prototype?
The outcomes of the workshop were then evaluated by the Doc Ready design team to prioritise the importance of features to be developed for an initial version. These features have now been consolidated into a single design known as the minimum viable product, a stripped back version of the Doc Ready application that satisfies the most important user goals. By building the minimum viable product we can involve users in testing to gather feedback at the earliest possible time, then develop the application further. User engagement is extremely important to the Doc Ready team as we are building a service with people for people.
Next week we’ll be talking about those all important workshop outcomes and the functionality being developed for the initial version of Doc Ready. Watch this space for news of the user testing workshops of the first digital version of Doc Ready coming soon. If you have any questions or comments about the process so far, please don’t hesitate to get in touch!