From the outset, it has been Team Doc Ready‘s goal and passion to involve young people throughout the co-design process, so that the product developed reflects their needs and wants, as well as helping to build a sense of ownership. To date, we’ve shared lots about the design process, but we thought it was about time that we shone a spotlight on the important part young people have been playing since the beginning of Doc Ready’s life and even before this during the Innovation Labs process. So without further ado, let us hand you over to the stars of the show, the young people involved in developing Doc Ready:
“My involvement in Doc Ready began with the interviewing process to choose who would be designing the tool (by which I mean the app/website). The interview process was an enjoyable experience: the ideas put forward were all innovative, and we had some trouble deciding on which to go with. We decided on Enabled by Design in partnership with Social Spider, FutureGov, and Neontribe. Doc Ready will be made available firstly to young people in Brighton and Hove as a pilot, and will enable people to get the most out of their GP appointments – quite how this will work we are still unsure, but there have been a multitude of ideas, but the main one is simply to use the tool to keep a diary of symptoms and reminders, and then be able to take this with you to the GP or send it in ahead of your appointment. It is a tool which will hopefully help young people feel more at ease and more empowered with their GPs and their health in general.
In April this year, some people from Enabled by Design, FutureGov, Neontribe and Social Spider came down to Brighton to get the views of Right Here volunteers on what Doc Ready should be like. The day was thought-provoking and energised, and a whole load of fun too. We used workshops, exercises and discussions to really hone in on what we believe are the primary features that should be included in Doc Ready – though we were all still aware there was some way to go.
Being involved in Doc Ready has been, and will continue to be, extremely rewarding. A piece of research by the Mental Health Promotion Team at Right Here into how young people feel when visiting their GPs showed there was much room for improvement and a need for something to level the playing field. Hopefully Doc Ready will begin this process.”
“I have been involved in the ideas workshop, as well as the paper prototyping exercise. Both were very well executed and allowed everyone involved to contribute meaningful ideas and perspectives to the project; it’s been fun.
My favourite parts of the process have been the paper prototyping, using a character profile to channel ideas and having opportunity to chat with the design and development teams.
Adopting the profile of a person who would benefit from using Doc Ready, we discussed and brainstormed issues and challenges that might inhibit this person from using Doc Ready based on their personal circumstances; hurdles. By attempting to see through the eyes of another person (real or otherwise) we managed to depersonalize the process and get some great ideas. In our groups we then, in turn, presented our findings to each other and discussed Doc Ready further.
The paper prototyping was a stroke of genius. I had enthusiastic expectations for the concept when it was explained to me, but the exercise was even better than I had anticipated. Having something malleable to work with in a group catalysed the creative flow. Whereas in the ideas workshop we were steered with questions and comments, often it became difficult to understand how verbal descriptions of ideas could be realised, likewise to try to precisely explain visual or functional concepts in the realms of spoken language; I found myself wondering “what do you mean by that?” and “how can I explain this idea better?” regularly. My experience with paper prototyping was quite the contrary, super-fast (though taken at a comfortable pace, we were hardly working with a quad-core processor, haha) and easy to understand. It’s enjoyable to physically cut pages in half, add and remove buttons and functions, use sticky notes to comment on sections and offer ideas for new pages.”
These are the views of two of the young people who have been working with the Doc Ready team and there are many more, so we’d just like to say a very big thank you to each and every young person involved, as well as the team at Right Here who have been a great support throughout the project. Without all of you, Doc Ready really wouldn’t have been possible, so thank you!